One of the hardest things for Outdoor Education Programs is they take a lot of hard work to create. Lots of thought, time and effort go into designing, developing, assessing and testing a program. However, once a program is up and running, it’s far easier to repeat the same trips, rather than creating new experiences all the time. After all, most students only ever do that program once, so for students, it’s a new experience.
Consequently, people get into the pattern of doing the same things over and over again. When you’ve got a good program going, despite the repetition, people often stick with it. The problem with this however, is that it can lead to organisations becoming complacent. Staff become happy with the daily run of the mill program and fail to renew and change.
This creates stagnation within an organisation and when an organisation stagnates, a number of problems emerge. If don’t have a culture of continuous improvement within your organisation, you risk becoming complacent in what you’re doing. Complacency can lead to operational and organisational blind spots. When dealing with outdoor activities that involve various levels of risk, this creates a dangerous problem, often known as the expert blind spot.
The expert blind spot often occurs when you have a teacher or instructor who’s very good at the task. The same thing has been done for years and years and complacency and a false sense of security can start to creep in. When you believe you know everything there is to know about an activity and you can do it without even thinking about what you’re doing, you’re now in the danger zone, without even realising it.
Henry Doherty, the successful Irish businessman famously said, ‘Be a student as long as you still have something to learn, and this will mean all your life!’ This is a poignant statement that’s so true for everybody that’s ever lived. No matter how much experience you have, you can always learn something new. If you get to the point where you can learn no more, then you’re just lying to yourself and everyone around you.
Programs that have been running for many years with the same staff who don’t like to assess, improve or vary the activities, risk falling into this blind spot danger zone. Subsequently, the risk of injuries or catastrophic failures dramatically increases as the blind spot entrenches itself deep into the person’s psyche. Be cautious when you start to hear statements such as, ‘We’ve always done it like this, so it’s fine,’ ‘That weather front’s ok, I’ve been in worse before.’ ‘We don’t need a risk assessment done on that. We all know what we’re doing!’ ‘We’ve done it so many times before, nothing can go wrong…’
What can you do to prevent the expert blind spot creeping in? One of the ways is for continuous improvement to be the goal of your program. What you’ve done last time wasn’t necessarily as good as what you’re going to do the next time. It’s not that you’re doing a sloppy job now but we can always do better. We can always improve on our processes and procedures. We can always improve on our cultural make up within our organisation. We can always find better activities to do. We can always find more challenging activities to do.
Rotate the locations of where you’re going on your programs. Rotate the staff that are running your programs. After all, it’s often staff becoming stale in what they do that can be a great causation for the expert blind spot to creep in. This doesn’t mean you just randomly shuffle your staff for the sake of shuffling it. There needs to be a reason. Plan it that way. Let staff experience different activities. Let staff develop different skills. Send staff on training courses. The amount of new knowledge that I get from every training course I do is immeasurable and it’s not just the content. It’s about engaging with other professionals in the field. Finding out what each does; listening to stories and experiences. If you go in with that attitude ‘I’m looking forward to learning something new,’ you’re going to get a lot out of it. If you go in with the attitude, ‘I know everything and I’ll prove it to you,’ you’re an idiot and the root cause of the problem.
It’s a very tricky dynamic with which to work. I’ve worked with some of these so called “experts” in the past. It’s more an attitude than anything else. Sure each has experience in the field but this blind spot once put me in a situation where we were hit by an extraordinary storm and we were absolutely smashed by it. We were lucky that we didn’t have anything more than a couple of students with hypothermia. I was a junior instructor at the time and despite my objections to going out in that weather, I was told: ‘No it’ll be fine.’ That put us at significant risk of harm. It’s this blind spot where it’s just day in, day out in your daily routine of running a program, ‘no it’ll be fine,’ that creates problems in the long run.
To avoid these problems: Go on some professional development. Open yourself up to an analysis of the program that you’re running. Ask your staff what each thinks of the program. Ask your students what each thinks of the program. Look for feedback that can be used constructively to improve your program, improve your processes and improve the overall experience of everyone involved. Don’t let yourself become stagnant. Don’t let yourself get lulled into this false sense of security that ‘we’ve always done at this way’ or ‘we stick to this because we know this so well.’ Ultimately, that can be counterproductive and that can lead to a dangerous situation with that expert blind spot is your blind spot.
Having written about two major human risk factors involved with any outdoor program, the expert blind spot and the idiot blind spot, I thought it worth talking more about risk management training.
Despite the attention to risk management forms, this is one area which is seriously lacking in schools today and is unlikely to ever be covered by any education degree. However, as experiential education and outside of classroom learning expands, the need for risk management training will become critical to any uni course. However, this doesn’t mean that it will find its way into the curriculum at any point.
Unless you’re an outdoor ed person, for most teachers the first time they encounter risk management is when they’re taking a group of students away for the very first time. With puzzled looks, they ask someone else what to do. The equally uncertain colleague says something like, “Oh! I’ve gotta fill in a bunch of paperwork.”
It’s more often than not the blind leading the blind and one poor practice is followed by another, with the end result being that people think they’re doing the right thing, when they’re not even aware of most risks involved in a program, nor how to eliminate, mitigate or accept the risks.
Swift Water Rescue Training
Without any training, a school or organisation can stumble through, reliant mainly on luck for the success of their programs. This is never a good approach, since unless you’re a Marvel superhero, luck tends not to be a terribly effective way of managing risk. Instead, you need to build systems that are reliable, trackable and continuously reviewed. Risk management is a culture within your organisation and not a stand alone document that gathers dust until the lawyers and coroner want to take a look. Without a culture of risk management, then your organisation is leaving itself open to poor planning and potential operational disasters.
How do you avoid this? As with everything else you want to improve in, do some training! Learn to what risks you’re exposing staff and students. Learn how to effectively plan and implement good risk management systems and build a culture of risk managers. Also learn how to respond when things don’t go to plan. I’ve seen far too many teachers over the years start to fall apart when things don’t go to plan. Instead, train and practice for the worst case scenarios, to ensure you’re ready to deal with any scenario.
The more teachers take students outside the classroom, the more critical it is to be trained in proper risk management. You can’t rely on a third party provider to do everything. Despite what many people may think, you can’t subcontract your risk out to someone else. Therefore, to protect you, your staff and students, get trained in risk management, which incidentally our partner company Xcursion runs. Everything from basic risk management for new staff, to senior management programs to organisation-wide training can and should be covered. Pleading ignorance is no defence in court, so it’s not worth the risk of not understanding risk management.
Let’s be honest! Nobody likes writing incident reports. They’re kind of annoying, time consuming and just another bit of paper work that you have to do on top of everything else! Added to this, so many schools and organisations make it difficult for their teachers and instructors to complete.
Consequently, when you combine added work with difficult to complete, this results in poor reporting, late reporting and quite often non-reporting of incidents. Ironically, WHS research has shown that the more senior a staff member, the less likely they are to complete a report. Added to this is the deterioration of memory that adversely impacts the accuracy and validity of any report. No matter how good someone thinks their memory is, the longer they delay in writing an incident report, the fuzzier and less accurate it becomes. Important details can be overlooked and left out. Such details about actions taken, mitigation or treatment, could become vitally important years down the track and without a rock-solid incident report, the person and the organisation can be massively exposed to a variety of potential liabilities. However, everyday things happen. The writing of an incident report is put off until ‘later’ and when ‘later’ comes, the events of yesterday or last week are nothing but a distant memory in amongst a busy life of work, family, traffic and cups of coffee.
Yet incident reports are critical to our understanding of what happened, causation, consequence and how to avoid it happening again. The ‘bury your head in the sand,’ ‘it’ll be right’ and ‘I’ll do it later’ options are not options at all and all incidents, no matter how seemingly minor or insignificant, need to be reported in a timely and accurate manner. Consistent and timely reporting can highlight patterns or risks which might otherwise have been missed.
With so many potential negatives of trying to get someone to write an incident report, no wonder they’re done so poorly. Add remoteness or overseas to the equation and you’re not getting anything wonderful or insightful anytime soon. The end result is an unintended exposure to liability and the inability to learn vital lessons from what went wrong. It was this exact situation and combination of factors which led me to develop the Xcursion software platform. I didn’t want to be doing incident reports at the end of a multi day expedition when I was tired and about to have a day off. I wanted to have it all done way before then. However, at the same time as a director of outdoor ed, I wanted incident reports sent to me from the field as fast as possible, so I could understand what had happened and help provide an appropriate response. Hence, I built the Xcursion mobile app to solve both my problems at once and in doing so, came up with a solution that made it easier, faster and a far more reliable way of doing incident reports.
What was the result? Suddenly, there was an increase in incidents!!! Well that’s probably not quite true. There were the same number of incidents, but now they were actually being reported. From this we could finally understand the prevalence of the type, severity and causation of incidents, with some reliable level of detail and accuracy, rather than… nothing.
Essentially, as soon as you make something easy for someone to do, then you have a greater chance of it being done. The more difficult and complex the task, the less likely you are to get anything. It baffles me that something so important is often such a low priority until a major incident occurs and everyone is demanding answers. Why not make it easy on everyone? No more inaccurate hand-written reports which are days or weeks old that you have to scan and file somewhere. Just leverage a bit of mobile tech to do it all for you and what can often take ages or not get done at all, could just take a couple of minutes and give you more detail than ever before, helping protect the first responder, students and with greater insight, help you reduce risk for every activity you do.
OK! Before you fall asleep with the thought of two days of risk management training, hear me out!
What are the most exciting things you do in education? It probably has nothing to do with sitting in a classroom and completing worksheets. Each year, that puts countless people to sleep.
Education needs to be dynamic, exciting and engaging to equip students with the skills they need for life. However, to run really cool programs like this, we usually have to step outside the school gates and engage with the real world.
Only problem is that when we do this, there’s a whole stack of inherent risks with which we’re suddenly confronted. Everything from your usual stack of peanut allergies, to your bus strangely catching on fire, which to be clear was not actually my fault.
The randomness and richness of the world outside the school gates is the most amazing place in which to learn, but if we’re not trained and equipped to plan for and manage risks in this environment, then we’re putting ourselves and our students at risk.
At this point we have three options:
Don’t go! It’s all too hard! School’s not about the real world anyway. If you take this option, you probably should have become an accountant or a public servant, perhaps both. Complete risk aversion is pointless and damaging and should be avoided.
Just do it! Grab your bags, kids and let’s go! If you take this option, which unfortunately, I’ve seen many teachers do, then you’re setting yourself up for some major problems. Anything can and does go wrong in these situations where well-intentioned teachers don’t take the time to plan, prepare for and run their programs carefully.
Have a structured, well-planned approach for all of your programs which documents the steps you need to take to ensure your group is well managed and the focus is on great experiential education outcomes for students, with robust systems in place for contingencies to support this.
For me, the only option when running any excursion, camp, sport or activity is Option 3. However, most schools are operating somewhere in between Option 1, 2 and 3 with many teachers confused about their role and responsibilities when planning and running any programs. Even experienced staff can struggle with this.
You must put the time, energy and effort into building a well-formed plan no matter what the activity is. It could be just going down the road to visit the local court. It could be a year level camp, or an overseas trip. Whatever the case is, you need to ensure you’ve planned for normal operations and contingencies if something doesn’t go to plan, which invariably will be the case. One trip I was on, I received a phone call to say that one of the 5th Grade students had been taken to hospital with a fish hook in his arm! I was pretty surprised by this, since there was no fishing on the program, yet here we were with fish hook in the arm, right next to a vein.
Risk Management Training prepares you for weird random stuff like this and how to respond quickly and effectively no matter what the context.
With a non-delegable duty of care, you also can’t outsource your risk management to another organisation, even if they suggested you can. It just doesn’t work that way.
Instead, you and your school are ultimately responsible for the duty of care over your students for any trips you’re on.
“But they didn’t tell us that at uni!” I hear you say! True, unis don’t actually equip teachers with most of the skills they need with which to teach, but that’s another matter.
At the end of the day, if you’re running any sort of excursion, camp, sport, overseas trip or any other sort of school activity which requires you to produce a risk assessment, you need to be trained in risk management. It’s no good just to copy and paste what the last untrained person produced and put your name to it. That’s a dangerous precedence which will come back to bite you.
Risk management training isn’t about putting you to sleep for two days. It’s about giving you clarity and confidence through practical experienced-based training on how to run effective and safe programs. Get in touch with us today to see how you can build this training in to your professional development schedule to ensure you’re running the best programs possible for your students.
As soon as you read the title of this article, you either thought ‘hmmm how interesting’, or ‘wow this is going to be boring…’
One of my frustrations as an outdoor ed teacher and director has always been the quality and timelines of incident reports. They’re often too brief, fail to mention important details and arrive days after the event through a great deal of chasing! Sound familiar?
This comes down to a few things, which include the level of training and experience staff have had in responding to incidents and injuries, the culture within the organisation and the type of reporting methodology being used.
Training is an interesting one, as first aid training doesn’t usually cover the how and why you should do an incident report. Some of them do, but often it’s fairly basic training to call emergency services and let them handle things from there. However, if you’re responsible for students, you’d know that’s quite impossible from a practical point of view. More often than not, it’s not even a case of calling emergency services. It’s more about handling the situation at hand yourself. Therefore, some level of training is needed around what you should be putting in a report. Details such as time, location, circumstances, supervision, weather and others involved all become important to the equation. So if you haven’t read up or done anything around reporting, it’s definitely time to do that.
The second area is culture. Is there an expectation that you need to report? If not, I’d be concerned about the organisation. Legally, in Australia and most likely all other counties, you need to report any injuries or incidents as you have a duty of care within your organisation. Having said that, I’ve worked for places in the past that had a very casual approach to this, until something happened. Then it was a major drama, chasing reports and asking all the wrong questions way after the fact. Hence there needs to be a culture of reporting. Even if something were a near-miss. where no injury occurred, but could have been potentially catastrophic, you need to report it! I can’t stress this enough. There’s so much value that can be gained by reviewing near misses and incidents to develop better systems and practices for your organisation.
The last area is methodology. The harder it is for staff to do an incident report, the less likely you are to get one. Interestingly enough, this occurs at all levels of an organisation and just because someone is a manager, doesn’t mean they’re more likely to report. In fact, it’s the opposite. They’re less likely to report incidents which occur, maybe because they think ‘they’re in charge’ and don’t need to, or more likely, they address the issue and end up too busy with other things and forget about it. When nobody is chasing them the same way they chase others, then you can see why there’s an increased likelihood they won’t report something. This then feeds straight back into the cultural issue and has an overall negative impact on the organisation and its risk and reporting profile. This can end up with things just ‘slipping through the cracks’ to the point that the organisation suffers a major incident.
So basically from that, make it easy for yourself and everyone in the organisation to do a report. It was this arduous and cumbersome reporting process at one school I worked for which led me to designing and building the Xcursion platform. Basically, I had to solve my own problem to try and help what was in my opinion a dangerous and dysfunctional organisation get up to speed with its reporting. As a result, teachers could then have fast and secure access to student info and complete an incident report on their mobile which was sent back to school as soon as they hit the complete button.
Making this process easy for staff, not only massively improved the speed of reporting, but it steeled teachers through exactly what they needed to report. Consequently, this made a huge difference to the organisation’s attention to incident and injury reporting and helped to start building the culture of risk management which was so desperately needed.
Ask yourself, ‘How does your organisation look in terms of incident reporting? Is it easy and timely to do, or is it a time consuming pain? Is there an expectation that everyone reports incidents and near misses alike? Does everyone feel confident in the training they have to identify, manage and report on incidents as they happen?’
If you're not confident of your response, then maybe it's time for some staff training and new systems to be put in place to ensure that you are.
As soon as people hear risk assessment, most people switch off! I could say whatever I liked from now on and nobody would be any the wiser. Once, I kidnapped a dolphin from Sea World and kept him in my swimming pool for weeks. We had several massive pool parties and it was awesome! So many people came and just swam around in the pool with him. We named him flipper! (Ok, so not very original for the name, but between him, Skippy in the back yard and Caramello living up the tree, once you start kidnaping animals as a hobby, you just go with the names everyone knows!)
See what I mean! If you actually made it to here, then you would understand my pain, or you think I'm mental or both! The fact is that most people would've stopped reading after the first line. It’s like when someone tells you they’re an accountant… The conversation usually ends there. However, risk assessment and risk management is a real issue that’s not just making sure you have your paper work done. It has to be an active process that’s taken seriously by everyone and not just something which makes people switch off and start looking for Pokémons with their phones.
The reason for adding in my wild dolphin parties was actually something I did as an exercise once with the program staff. It wasn’t a dolphin party, but how cool would that be! Anyway, I digress. I'd reviewed and updated the entire risk manage framework and needed to get everyone up to speed with the changes. This required everyone to do some reading. I was suspicious to begin with that nothing would be read, so I handed out the documents and unbeknown to them, this version of the risk assessments contained a bunch of massive errors. Some of the risks for a canoe expedition were: Attack by Hobbits, running into Cerberus (the demonic multi-headed dog that guards the gates Hades), being overrun by fluffy bunnies and drowning in chocolate syrup! To my disbelief, three people signed off on this risk assessment!!! I asked them again if they had any concerns or anything to add, ‘No, all good!’ was the standard response. “Really…,” I said, before asking each of them if they were happy to rely upon everyone being saved by Eagles when attacked by hordes of orcs? Stunned expressions turned to embarrassment when I provided a highlighted copy with all the glaringly obvious fake bits.
So does anybody read this rubbish? Basically, the answer is No! They don’t read it and it’s often a massive task to get anyone to write a risk assessment. Most are inappropriately copied and pasted from someone else’s work and don’t even match the real risk profile of the activity. Who would’ve thought that teaching is a hot bed of plagiarism!
Whilst I’m not saying don’t do it, I am saying there’s a massive problem that needs fixing here. What’s the point of wasting time with the creation of something that has very little value and nobody is actually using. What needs to happen is far different from what is actually happening in many schools when preparing for an excursion. The danger is that you’ve copied something that doesn’t make sense and submitted that as part of your official documentation. If this is the case and something goes wrong, this is just as bad, if not worse, than having nothing at all, because it demonstrates a complete disconnection from the awareness implementation of effective risk management strategies.
Ultimately no single person should be responsible for the risk assessment and management. It’s up to everybody on the team to contribute and turn those mindless pointless risk assessment forms that may contain attacks by mythical creatures, into functional living documents based upon industry best practices and a culture that proactively takes risk management off the page and continues to put it into action. Whilst I’ll revisit this later in some more detail, I must go and catch a plane, as my house has just been raided by National Parks and Wildlife. I might need to find a new hobby!
Where do you start with Risk Management? With any experiential education, you have a professional responsibility to pro-actively manage risk. This is an ever-evolving and dynamic skill-set that you develop over the years through training and experience. It’s something we can never take for granted. We take a look at some of the challenges we face in managing risk and what can happen, when things don’t go to plan.
In this episode, we talk with Paul Tame, who is a leading risk management trainer with Xcursion Risk Management Training, Lead corporate management trainer for Zen Training & Senior lecturer at Western State Uni Colorado. We take a dive into risk management for experiential education and touch on a few challenges we all face when planning and running programs.
Risk Management Podcast Episode - Paul Tame & David Gregory Talk Risk Management!
Often things look great on paper. However, how does that translate into the real world? With risk management for any sort of activity, it needs to be a living and breathing culture within your organisation and not just a bit of paperwork someone completed and then filed away.
For more information on Paul’s work and the organisations he’s worked with over the years, check out:
Zen For Business
Xcursion Risk Management
Western State Uni
And Crested Butte a fun ski resort we’ve skied together at:
For more information on Denali:
Everyone loves a good drama. At work, the gossip around who’s dating who is far more interesting than doing your job. Newspapers and media outlets rely on bad news to sell papers or in digital terms create ‘click bait’ so you click on the article. Often, in both cases, the headlines don’t match the actual story because if they did, people wouldn’t read them. It’s far easier to get someone to pay for a paper with the headline “Virus Outbreak! 95 Year old Dead and Infections on the Rise.” Rather than, “55,000 people have already recovered from the Virus many only experienced mild illness.” This is not to understate the issue at hand. Yes it is concerning and yes we need to do something about this to slow and/or stop the spread. However, the impact this has had on outdoor education alone is massive, with countless school cutting all programs, no matter how remote or disconnected they are from the fact that children are not really being affected. The level of perceived risk is through the roof, the level of actual risk for most people remains relatively low.
I saw this again on the news last night. ¾ of the whole news was about the ‘massive’ jump in cases. The ‘sick and elderly dying,’ the panic buying, the dark days ahead and all of this negative crap which gives the average person the impression that the zombie apocalypse is here. For most people, given the popularity of the show, the Walk Dead, they’re reacting as if a zombie virus or Ebola has gotten loose and is wiping out 80-90% of the healthy population. The fact is, this couldn’t be further from the truth. The reality is that fear and panic are driving this and hyped up by the media, is driving the world economy into recession.
Ironically, like a fine print disclaimer at the bottom of some ludicrous advert, one of the later stories in the new was basically, ‘Oh by the way… if you wash your hands, don’t touch your face and mouth after contacts and don’t have prolonged close contact with an infected person, the risk of catching this is really low. The number of cases of this in the country and around the world are testament to this.
Added to this, most people are not dying. They’re experiencing mild ‘flu-like’ conditions and recovering. What’s the problem? The problem is that everyone loves the drama and focuses on the negative side of the drama, rather than looking at the whole problem in context. The world is not going to be completely overrun and shut-down by this virus. It’s not wiping out the next generation of young people and healthy people, but mild viruses which don’t kill lots of people, don’t make good news stories.
On 30th Oct 1938, the radio show ‘War of the Worlds’, by Orson Welles first aired. This sparked wide-spread panic, with people thinking they were being attacked by aliens. Now we might laugh at this now, as we know it’s a story, but at the time, that felt so real as it was coming through their airwaves.
The media has a lot to answer for in this. They’re far from reporting the facts and this has been so over-editorialised and hyped up that the fear and panic they’ve put into the community could have a really long-term negative effect. This will all blow over given time. However, how many businesses are going to be wiped out? How many fights are going to break out over nothing? How much panic is ok before the media is taken to task over this, which, to be honest, they won’t be.
If you look back in history, the world has survived many things. However, fear and panic is so contagious that the impact it has on a mild crisis can and does turn everything into a major catastrophe. We’re experiencing runs on banks, stampedes in stadiums, riots over food and supplies, when the supplies aren’t at risk. The timeless words of Rudyard Kipling’s ‘If’ echo loudly through this current world crisis and we should always remember:
If you can keep your head when all about you
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you,
But make allowance for their doubting too;
Yours is the Earth and everything that’s in it,
And—which is more—you’ll be a Man, my son!
The full poem can be found here:
It is time for us to take stock and see this for what it is. It is not the world ending pandemic that will turn everyone inside out. It is a virus, which spreads quickly through close contact and poor hygiene and the effects of which are generally mild with most people recovering. Let’s not lose our heads. The world has gone through worse and there will be worse to come, but standing firm when everyone else is losing it, is so important for the world right now. We need more people to have level heads and respond to this current issue accordingly.
For some stats on the current virus check out:
For some crucial tips on surviving a zombie apocalypse check out:
I know it’s been a year longer than we had hoped, but now, despite the current global issues, which reminds me of the Billy Joel song, ‘We Didn’t Start The Fire’, we’re back for season 2 of the Xperiential Education podcast!
This season, we cover all sorts of great programs from art, to science, to risk management, to outdoor ed, to a really wonderful student-led medical program and a few things in between. The depth and breadth of the podcast and our guests, highlights how important it is for students today to learn to be adaptable problem solvers.
Season 2 is brought to you by Xcursion Risk Management, for all of your risk management training and software needs for running great experiential education programs.
For more info, guest suggestions and other feedback visit:
Ok, so I’ve been watching all of the hysteria over the Coronavirus. Whilst this is no doubt a highly infectious virus which has spread quite rapidly, we also should put this into perspective as to the effect of this virus. Most sufferers are not dying from this. Most are recovering quite well, as with any other cold or flu. There is a mortality rate currently between 1% and 4%, depending on country, age and healthcare standards. In terms of a monumental threat to life as we know it, it’s really not that bad.
Therefore, why are so many people going crazy? Why are the supermarket aisles stripped of toilet paper and tissues? Why are people having punch-ups over things which you could live without? It’s weird, isn’t it. It often takes a crisis for us to remember how stupid some people are. The whole notion of people being able to think for themselves seems to go out the window and is replaced with this insane ‘mob mentality’. This fear and anxiety is far more contagious and dangerous than the virus itself, as people then turn on each other for no real reason.
The media hasn’t helped either. Whilst it’s good that it’s being reported, as are all bad stories, the media just latch on (kinda virus-like) and suck the life out of the story. I saw one media outlet which I won’t name, (but they have a track record of idiotic headlines and stories written and aimed at angry bogan 10 year olds). That organisation is running an infection counter on its website, as if it’s some sort of doomsday clock. I think this is horrendously irresponsible and only fuels the fear of those toilet paper toting hoarders.
From a risk management point of view, I understand the hand sanitiser, even the paracetamol to fight off the infection, but what the hell are you going to do with car-loads of toilet paper? We don’t import it, so it’s not as if it’s going to be stopped and be sitting on a dock somewhere. If I were going to go hysterical and start hoarding things, I’d be going for tinned food, bottled water, some fuel, gin, tonic, limes and a few good books to read. The TP is really not even on the list. So why is this the thing for which people have rushed out? To be honest, I have no idea! It really makes no sense at all, but it’s fascinating behaviour to watch how irrational people can be when fear sweeps over them.
Whilst in the past we would talk about the fight or flight mechanism we have built into us, perhaps that needs to be extended to the fight, flight and flush. Whilst the coronavirus is a concern, as is any communicable disease which can kill people, the far more dangerous thing at this point in time is the fear and anxiety which is being fuelled by media and mob behaviour.
Before we all rush out, knock over a few old ladies in the desperate effort to buy a roll of toilet paper, take stock of the reality of the situation. The virus can be prevented and avoided by social distance and ensuring you have good hygiene and wash your hands properly. Doing this will help stop the spread of this virus. Here’s a great video from the WHO about that exact thing: